We have no Return Policy, because we have open box delivery where you are eligible for reject order if order is different/quality issue/damaged product. Read below for know more about open box delivery
FAQ
What is Open Box Delivery?
In Open Box Delivery, our delivery boy will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered.
How do we Collect the Information ?
Villezone will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. Villezone is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.
Is this Service available everywhere?
Yes, this service is available for everywhere
How do I avail of this service?
This is automatic system if you order anything from Villezone.com than you got all delivery as OBD.
Is this Service Free?
Open Box Delivery is a Free service.
In case of COD, when should I make payment? Before or After Open Box Delivery?
You should always complete the payment before availing of Open box Delivery. In case you find the product is missing, damaged or completely different from what you ordered you can return the product immediately and get a refund on it.
Can I get a replacement instead of refund?
Yes, you got replacement but next day not for right now.
Are all the payment modes available with OBD?
All the other payment modes except Card on Delivery is available along with Open Box Delivery orders.
Please Note:
• In Open Box Delivery, our Delivery boy will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered
• In case you find the product to be missing, damaged or completely different from what you ordered please ask the Wish master to take it back immediately. In case of COD you'll get your refund immediately from the Wish master. In case of prepaid orders, you'll get a refund credited to your account according to seller's return policy
• Return requests for Missing, Damaged or Mis-shipment will not be accepted once Open Box Delivery is successfully completed
• In case you find the device to be defective upon turning it on, you may contact Villezone.com for replacement/refund as per the returns policy
• Card on Delivery is not acceptable for Open Box Delivery
• Customer should complete payment before opening the box (for COD orders)
By opting in to Open Box Delivery you are agreeing to the following Terms & Conditions:
• You understand that for open box delivery, you are required to take the delivery of product in person after producing a valid identity card. Production of valid identity card is optional only if there are other modes of delivery available at Your pin code other than open box delivery.
• In case You choose cash on delivery mode of payment at the time of order, you understand and agree that the payment has to be made in full before the product can be opened to complete the open box delivery.
• You agree and understand that only the delivery boy is entitled to open product package and deliver the product to You for Your inspection
• You agree to inspect the product in the presence of the Wish master and confirm on the product by signing on the mobile/paper delivery sheet. You understand that inspection means checking the physical appearance & components of the product, if any, and does not include testing the functioning of the product
• You understand that in case the product purchased is not the same as the product delivered, the delivery will be considered as 'failed' and the refund of the product price paid will be refunded as per policies of the seller of the product. In case of cash paid on delivery, the refund will be made to You immediately by the Wish master.
• You agree and understand that all other policies of the seller/Website will be suitably applicable to You and the transaction completed on the Website and You agree to abide by and adhere to the same.
• You agree and understand that these terms and conditions are part and parcel of the Villezone.com 'Terms of Use' and shall be read in conjunction with the same.
Returns is a scheme provided by Villezone.com directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the company to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible
| Category | Returns Window, Actions Possible and Conditions (if any) |
| Vegetable | No Return Because we are Providing Open box delivery |
| Grocery | No Return Because we are Providing Open box delivery |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 - General Rules for a successful Return
1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable
